Phone number for reference: +371 67010076
Starting from 03.03.2018, Citadele Bank has been disbursing the state-guaranteed compensation to ABLV Bank clients. The compensation can be claimed until March 3, 2023.
Starting from August 6, 2018, the state-guaranteed compensation will be issued only after the applicant registers for a planned visit to the bank. You can register your visiting time by calling the Bank at +371 67010076 or by filling this application form.
In accordance with the Deposit Guarantee law, the state-guaranteed compensation can be paid to the ABLV Bank’s Latvian and international customers - private individuals and legal entities - who have deposits in ABLV Bank (see below for exceptions).
The state-guaranteed compensation applies to all depositors’ funds - term deposits, current accounts, salary accounts, savings accounts, etc., but does not apply to financial instrument accounts.
According to the law, the guaranteed compensation is not paid for:
Submit a free-form request on Citadele’s internet bank
Write a free-form request on Citadele’s internet bank requesting transfer of state-guaranteed compensation to your account at Citadele or at any other bank, credit institution of finance institution to which you would like to have your compensation sent.
If you wish to transfer your state-guaranteed compensation to “ABLV Bank” in order to meet your credit obligations in “ABLV Bank,” please write a free-form request on Citadele’s internet bank, including payment details issued by the “ABLV Bank”.
It is necessary to set up an appointment at the bank:
We look forward to seeing you at the “Citadele” branch in Riga, Republikas laukums 2A, after you have agreed your appointment time within the Bank
We invite you to choose your most convenient method for receiving compensation:
Compensation will only be paid in EUR and in one transaction. If your deposit was in a different currency, it will have been converted to Euro.
We would like to inform you that, for the purpose of receiving guaranteed compensation, international clients are unable to open a new account.
Information about money transfer fees
|Money transfer to your own account in a Citadele Group bank||free|
|Other transfers for private individuals||0.2% (min. EUR 24, max. EUR 75)|
|Other transfers for legal entities||250 EUR|
|Cash withdrawal as per the bank’s price list||5 EUR (if the total is 10 EUR or more)|
Private customer: passport valid for travel into Latvia or personal identification (ID card) valid for travel into Latvia. We strongly recommend having also identification documents that have been used for identification in ABLV bank (in case if for identification in Citadele Bank another document is submitted).
Representative of a private customer (with power of attorney):
Please send your business’ scanned documents before coming to the bank by email to firstname.lastname@example.org to assess whether, as a whole, their contents and their legal format is sufficient to receive state-guaranteed compensation. Please pay attention to the fact that this e-mail is not intended for other questions. For all other queries, please contact the 24/7 phone +371 67010076 or use the application form.
Please take into account that Citadele Bank does not have the right to provide any information regarding a depositor’s being or not being on the list of guaranteed compensation recipients, nor the amount of compensation, to any unidentified persons.
The reply issued by the bank applies only to the legal evaluation of the documents submitted, indicating any incompleteness to be addressed should whoever wishes to submit these documents as a representative of an ABLV Bank depositor desire to apply for receive state-guaranteed compensation.
Please bear in mind that any suggestions offered by the bank regarding the quality of the documents submitted does not guarantee that the legal person named in the documents will receive guaranteed compensation as an ABLV Bank depositor.
Each depositor can receive compensation of up to 100,000 Euro - depending on how much was deposited in the specific client’s ABLV Bank accounts.
Those clients whose total deposit sum with ABLV Bank is more than the 100,000 Euro limit set by the Deposit guarantee law can submit their claims as creditors as part of the ABLV Bank liquidation process.